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Frequently Asked Questions

Feel free to contact us via Live Chat with any questions. Some of these FAQs may help to settle your concerns.

How does the web design process work?

We make it effortless for you to get a professional, beautiful website. Once you purchase a web design plan, your dedicated project manager will introduce themselves and send you an initial questionnaire that helps us learn all about your website requirements and goals. We also collect any content and imagery that you want to include in the site. Our team then takes it from there! You get to review the designs and offer feedback. Once the designs are approved, our team converts them into code and handles all the backend implementation to launch your website on your preferred domain name. It couldn’t be more simple.

Can I give feedback on the website design?

You bet! Our designers begin by creating a 100% unique, custom mockup based on your requirements. This is then sent directly to you to review and offer notes and feedback. Two rounds of revision are included in every web design plan, and our designers work with you closely to ensure your vision is realized.

Where do I go to find more information online?

You can find more information about our company by by visiting one of our many social platforms, such as Facebook, Twitter, Instagram, and Discord. Live Chat is available 24/7. Visit our blog to learn more about what we do and subscribe to have our news & updates delivered straight to your inbox.

Why Content Management Is So Necessary?

Content Management is the key to SEO and traffic. Each visitor on your website is a potential customer, and with an effective content management strategy, you are more likely to convert that traffic into sales.

How long does a web design project take?

Most website projects are fully completed and launched within just 4 weeks! Larger or more complicated websites (such as big e-commerce stores with a lot of products) can sometimes take longer – your project manager will work directly with you to set timelines and launch goals. Rush projects are also possible, so if you’re in a hurry to get your new website live ASAP, just let us know!

How do I update my website once the project is done?

Once your website is designed and published, we make it easy to make changes going forward! You can simply log into your WordPress software and make edits on your own. We also offer ongoing plans for monthly updates and change requests – with these, you can simply reach out to us anytime and we’ll make any changes for you.

How do I get started with the Dev Hub?

When you create an account, we send a webhook automation to our Dev Hub to tell our developers and designers that you are ready to start building your website. You will have a basic example of an app already loaded into your account.

How is my information/data secured?

Your account information is secured with the protection of Auth0. Your data is secured on your own private server or (if you’re using static data) in a GitHub repository. Not every website will need a third-party authentication platform, but most applications will.

Does DMH guarantee my satisfaction?

There are no committments or contracts. For more information, contact us via Live Chat.

Still have questions?

"DM Holdings has saved us thousands of dollars since we started in 2017. I couldn't imagine trying to sell online without them."

– Drew Snow, https://epicescapepnw.com

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